News : Capital One Philippines to Open New Facility by Q4
Manila, Philippines, April 5, 2016 -- Capital One Philippines Support Services Corp., the Alabang-based global in-house contact center of Capital One Financial Corp., is expanding in the Philippines with another contact center facility, which is expected to be completed in the fourth quarter this year.
Capital One Philippines’ new General Manager Peter Hayden said in a roundtable discussion on Tuesday that the new contact center will also be in Alabang, near its existing facility at the IT park Northgate Cyberzone in Filinvest City.
"We decided that we wanted to build a campus-like environment, geographically where we’re close to one another and be able to leverage synergies with one another," Hayden said.
With the second site that will house its expanded operations, Capital One Philippines is expected to nearly double its employees, creating another 2,000 jobs.
Hayden said the expansion to the Philippines was due to a large pool of "energetic and passionate" workers that learn very fast.
He said the Filipinos’ culture of "malasakit" or care for others is key to the company’s growth, together with excellent customer service and great talent.
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Capital One Philippines also has an ongoing partnership with Tuloy Foundation through its Contact Center Readiness Program (CCRP), which aims to teach students key competencies required for entry-level positions in the information technology and business process management sector (IT-BPM) and other service industries.
Students successfully completing the nine-month program are given the opportunity to work in Capital One Philippines.
Posted by Veronica Silva Cusi, news correspondent
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