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News : Capitec Migrates Client Care and Helpdesk Call Centres to the Cloud

#contactcenterworld, @InovoTelecom, @capitecbanksa

Stellenbosch, South Africa, Aug 11, 2021 -- Capitec, a South African digital bank, had an urgent need to migrate their client care and helpdesk call centres to the cloud. Circumstances did not allow for a traditional cloud migration project (that could take months), so they had to move over 600 users to a fully cloud platform in just two weeks.

The transition to the cloud was seamless, and everything was fully configured and implemented within 4 business days without missing a beat. This was followed by a week of user acceptance testing and agent training. Despite the short deadline, the project was completed within budget and in just a week and a half.

"INOVO provided Capitec with fantastic support and expertise in getting our new telephony solution implemented and serving clients in two weeks. We saw an immediate improvement in client service as a result of their solution," says Graham Lee, divisional executive: client experience delivery at Capitec Bank.

"We were really impressed by what INOVO was able to achieve in under two weeks. Thanks to the dedication of their team, migrating Capitec’s contact centre to the cloud was an effortless process. The move is strategic as the solution not only satisfies our immediate requirements but positions us favourably to quickly realise additional functionality and value to the business and our clients," comments Morne Homan, manager: technology at Capitec Bank.

#contactcenterworld, @InovoTelecom, @capitecbanksa

Posted by Veronica Silva Cusi, news correspondent
Source: https://it-online.co.za


About Inovo:
Company LogoINOVO is a supplier of Telephony and Contact Centre solutions.
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About Capitec Bank:
Company LogoFinancial and Banking services
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, August 11, 2021

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2024 Buyers Guide SaaS Solutions

 
1.) 
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Agent Traffic Visualization
Gather network traffic from multiple agent's desktops, both on-site and remote, and produce an analytics from the network layer. This can quickly identify and resolve any connectivity issues encounter by agents.

Also tracks all RTP media streams, provide bidirectional measurement of Jitter
latency, packet loss and more....
 

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