News : iQor Charlotte, NC, Contact Center Plans Move to Expanded Facility
St. Petersburg, FL, USA, Dec 7, 2015 -- iQor, a global provider of customer contact solutions and product support services, announced that its Charlotte, NC, contact center will move to a new facility in April 2016.
The two-level, 75,000 sq. ft. facility, currently under renovation, will provide 100 additional agent and supervisor desks as well as more training areas and offices. Other planned enhancements include new furniture and equipment, upgraded break rooms with TVs, secure access, internal and external cameras and abundant parking.
"The space is being built from the ground up as a state-of-the-art contact center," says Tanvir Suri, SVP of Operations. "We started searching for a new location many months ago and conducted a thorough analysis of employee zip codes and commute logistics to be sure the move would have minimal impact on our people--our most valuable resource."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
More Editorial From iQor
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Tuesday, December 8, 2015