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News : Capvis Invests in the Leading CRM Software Provider BSI

#contactcenterworld, @BSI_Software

Baden and Baar, Switzerland, Aug 19, 2020 -- Capvis joins forces with BSI Business Systems Integration AG and supports the management team in continuing to develop the company. The customer-oriented growth strategy will be further enhanced through additional investments in the product range. The existing founders, management team and staff will remain invested in BSI.

The Capvis Equity V LP fund advised by the Swiss investment company, Capvis AG, is in the process of acquiring a majority stake in the Baden-based firm BSI Business Systems Integration AG, a customer relationship management (CRM) software solution provider that operates primarily in Switzerland, Germany and Austria. The BSI team, led by Jens Thuesen, Christian Rusche and Markus Brunold, remains fully invested and will continue its successful work in collaboration with Capvis.

BSI supports companies in their digitisation processes and consistent customer-centric approaches. The company provides software solutions "made in Switzerland and Germany" while supporting its customers in implementing and using these solutions.


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Markus Brunold, CEO of BSI, states that, "Our solutions combine the very best of CRM and marketing automation to create a perfect customer journey across all touchpoints. As a genuine full-service provider, we cover the entire value chain, from consulting through implementation to operations."
Focus on growth and innovation

"Following a record year in 2019 (5.6% increase in sales to CHF 58.6 million) and an excellent first half-year 2020, BSI enjoyed its highest ever capacity utilization (+7% compared to the first half of 2019). BSI and Capvis will continue to build this success story further. The strong network brought by Capvis will enable us to accelerate growth and enhance our software offering", explains Jens Thuesen, the founder of BSI. The BSI management team is looking forward to its future alongside Capvis: Christian Rusche, CPO of BSI, adds: "We selected Capvis as a partner because we want to invest in innovation and growth together: Following BSI Studio and BSI Brains, we will shortly be launching two additional products as part of our BSI Customer Suite."

According to André Perwas, Partner at Capvis: "We were impressed by the broad customer base, the strong market position of the software and the entrepreneurial culture at BSI. We are pleased that the founder and management team chose Capvis as their partner to continue the successful growth of BSI."

#contactcenterworld, @BSI_Software

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bsi-software.com


Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, August 21, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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