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News : Carahsoft Partners With Cyara to Provideg Customer Experience Assurance Platform to the Public Sector

#contactcenterworld, @getcyara

Redwood City, CA, USA, Feb, 2022 -- Cyara, a provider of the Automated Customer Experience (CX) Assurance Platform, announced its strategic partnership with Carahsoft Technology Corp., a Government IT Solutions Provider(R), to deliver the automated CX testing, monitoring and quality assurance solutions to the public sector. Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s secure CX solutions available to the public sector through Carahsoft's reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.

Carahsoft has long supported public sector agencies across the Federal, state and local levels, as well as education and healthcare institutions. This partnership significantly impacts organizations in the public sector by providing them with modern CX assurance technology that was not previously available to them. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes. Additionally, there are a number of Federal Mandates such as Cloud Smart that encourage all Federal agencies to move to the cloud.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"Partnering with an IT leader such as Carahsoft is an important step forward for Cyara," said Jeff Flores, Global VP of Channels and Alliances at Cyara. "Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences."

"With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution," said Patrick Gallagher, Vice President who leads the Cyara Team at Carahsoft. "We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience."

Cyara’s platform is available through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V and National Cooperative Purchasing Alliance (NCPA) contracts.

#contactcenterworld, @getcyara

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cyara:
Company LogoCyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
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Today's Tip of the Day - Auto Attendant Options

Read today's tip or listen to it on podcast.

Published: Tuesday, February 22, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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