Redwood City, CA, USA, Feb, 2022 -- Cyara, a provider of the Automated Customer Experience (CX) Assurance Platform, announced its strategic partnership with Carahsoft Technology Corp., a Government IT Solutions Provider(R), to deliver the automated CX testing, monitoring and quality assurance solutions to the public sector. Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s secure CX solutions available to the public sector through Carahsoft's reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.
Carahsoft has long supported public sector agencies across the Federal, state and local levels, as well as education and healthcare institutions. This partnership significantly impacts organizations in the public sector by providing them with modern CX assurance technology that was not previously available to them. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes. Additionally, there are a number of Federal Mandates such as Cloud Smart that encourage all Federal agencies to move to the cloud.
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"Partnering with an IT leader such as Carahsoft is an important step forward for Cyara," said Jeff Flores, Global VP of Channels and Alliances at Cyara. "Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences."
"With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution," said Patrick Gallagher, Vice President who leads the Cyara Team at Carahsoft. "We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience."
Cyara’s platform is available through Carahsoft’s NASA Solutions for Enterprise-Wide Procurement (SEWP) V and National Cooperative Purchasing Alliance (NCPA) contracts.
Posted by Veronica Silva Cusi, news correspondent
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience. Cyara is a pioneer of next-generation premise and cloud-based solutions for simulating, testing and monitoring IVRs, voice biometrics, outbound dialers, voice callback and contact centers. Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components, testing companies’ end-to-end contact center customer and agent experience in a repeatable, automated manner.
Published: Tuesday, February 22, 2022
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