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News : Carbyne and Rio Grande Council of Governments Texas, Launch Cloud-Native i3 911 Contact Center

#contactcenterworld, @carbyne911

New York, NY, USA, Feb. 23, 2022 -- Carbyne, an i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) Public Safety Answering Points (PSAPs). 

Carbyne's APEX provides live video (patented) and images from the caller, while enabling silent instant messaging, text to 9-1-1, IoT data aggregation and transcription. 

"This significance of this launch, beginning in these extremely desert-heavy counties, means that first responders in remote areas can remedy a critical pain-point that has limited their capabilities for years – essentially trying to dispatch a team with inadequate situational awareness," says Alex Dizengof, Carbyne's CTO. "Our Carbyne APEX solution runs on an i3 Emergency Services IP Network, which directly addresses this challenge and replaces analog components of the past with satellite connectivity that works across county border lines, removing all obstacles and connecting PSAP call-takers directly to emergency situations."

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Five locations in Texas will now be able to experience Carbyne's system offerings including Brewster, Culberson, Hudspeth, Presidio, and City of Alpine. While the first use of this i3 Cloud-Native Carbyne APEX system took place at the City of Alpine Public Safety Answering Point (PSAP) on February 14, 2022, implementation for the five subsequent locations was remarkably fast – being deployed in only two and a half days, on time and before the deadline.

"Many of the communities that the Rio Grande Council of Governments serves, face challenges related to population decline, workforce and economic development, and especially emergency communications." said Annette Gutierrez, Executive Director, Rio Grande Council of Governments. "Our organization has been working diligently over the last several years in providing NEXTGEN 911 services. As a result, the Carbyne c-Live APEX product is the best solution to implement. The product will enable the PSAP Dispatcher to capture the audio and data to a single platform and allow for the essential information to get to their First Responders."

The Honorable Cinderela Guevara of Presidio County Texas adds, "Presidio County, like its neighboring counties, covers sparsely populated areas that are large in their geography. We are challenged daily with our 9-1-1 services. Our residents deserve the same kind of technology that urban communities are using. Through the implementation of Carbyne c-Live, we will now have the capability to ensure our residents are being taken care of."

#contactcenterworld, @carbyne911

Posted by Veronica Silva Cusi, news correspondent

About Carbyne:
Company Logo911 PSAP, real-time data aggregation, presentation and analytics. Pinpoint location, live video, chat, snapshot. No APP required. Major Deployment North and Central America, Asia Pacific
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Today's Tip of the Day - Readiness For Action!

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Published: Friday, February 25, 2022

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2022 Buyers Guide Payment Services


Branch Employer Payments Platform - Earned Wage Access
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.



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