#contactcenterworld, @carbyne911
New York, NY, USA, Feb. 23, 2022 -- Carbyne, an i3 cloud-native emergency contact center provider, has partnered with Rio Grande Council of Governments (RGCOG) in Texas to bring i3 cloud-native, NG911, omni-channel, contact center solutions live in five (5) Public Safety Answering Points (PSAPs).
Carbyne's APEX provides live video (patented) and images from the caller, while enabling silent instant messaging, text to 9-1-1, IoT data aggregation and transcription.
"This significance of this launch, beginning in these extremely desert-heavy counties, means that first responders in remote areas can remedy a critical pain-point that has limited their capabilities for years – essentially trying to dispatch a team with inadequate situational awareness," says Alex Dizengof, Carbyne's CTO. "Our Carbyne APEX solution runs on an i3 Emergency Services IP Network, which directly addresses this challenge and replaces analog components of the past with satellite connectivity that works across county border lines, removing all obstacles and connecting PSAP call-takers directly to emergency situations."
Five locations in Texas will now be able to experience Carbyne's system offerings including Brewster, Culberson, Hudspeth, Presidio, and City of Alpine. While the first use of this i3 Cloud-Native Carbyne APEX system took place at the City of Alpine Public Safety Answering Point (PSAP) on February 14, 2022, implementation for the five subsequent locations was remarkably fast – being deployed in only two and a half days, on time and before the deadline.
"Many of the communities that the Rio Grande Council of Governments serves, face challenges related to population decline, workforce and economic development, and especially emergency communications." said Annette Gutierrez, Executive Director, Rio Grande Council of Governments. "Our organization has been working diligently over the last several years in providing NEXTGEN 911 services. As a result, the Carbyne c-Live APEX product is the best solution to implement. The product will enable the PSAP Dispatcher to capture the audio and data to a single platform and allow for the essential information to get to their First Responders."
The Honorable Cinderela Guevara of Presidio County Texas adds, "Presidio County, like its neighboring counties, covers sparsely populated areas that are large in their geography. We are challenged daily with our 9-1-1 services. Our residents deserve the same kind of technology that urban communities are using. Through the implementation of Carbyne c-Live, we will now have the capability to ensure our residents are being taken care of."
#contactcenterworld, @carbyne911
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Carbyne:
911 PSAP, real-time data aggregation, presentation and analytics. Pinpoint location, live video, chat, snapshot. No APP required.
Major Deployment North and Central America, Asia Pacific
Published: Friday, February 25, 2022
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