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News : Carbyne Awarded a Multi-Year Contract by Orleans Parish Communication District

#contactcenterworld, @carbyne911

New York, NY, USA, June, 2021 -- Public safety technology company Carbyne announces it will launch APEX – its full 9-1-1 cloud contact center – to Orleans Parish Communication District (OPCD), a 9-1-1 center in the country. 

Calling 9-1-1 can be distressing for those involved – especially amid a disaster – and legacy emergency response systems are outdated, unsecure and ineffective at rapidly addressing a crisis. These factors combined are the reason why Carbyne launched the first 9-1-1 cloud management solution, with APEX serving as the backbone of a 9-1-1 center, managing essential communications during an emergency event.

"The overwhelming demand for 9-1-1 services in recent years has demonstrated the need for an immediate resolution," said Tyrell Morris, Executive Director at OPCD. "While we already work with Carbyne to deliver 9-1-1 video solutions to New Orleans residents, the deployment of APEX will be a gamechanger in how we communicate with visitors and residents seeking emergency and non-emergency services. Not only does APEX dramatically increase our ability to provide emergency services more efficiently, it also gives us the ability to communicate with those in need through nearly any communications technology available, all in one platform. We look forward to providing our call takers with this cutting-edge tool that takes great strides in reducing information overload, bridging the emergency communication gap and will, ultimately, save lives."

"Our APEX solution is on the cutting edge of emergency response technology," said Amir Elichai, CEO and Co-Founder of Carbyne. "It is the only, true five nines cloud call management solution on the market today. Our mission is to deliver on the industry's promise of NG 9-1-1. APEX creates unification of the lifesaving essential tools a call taker needs into a 'one screen fits all' platform."

"By unifying all the essential lifesaving tools into a single platform," Elichai continued, "Carbyne is able to clear the path for better information processing and efficiencies, lessening response time and therefore reducing the chance of a fatal event. For the first time, emergency call centers can receive critical data, such as location, audio (including VoIP), video, text chat, Text to 9-1-1, transcription, mapping and unlimited data management in any type of call, emergency & non-emergency, incoming or outgoing. We're thrilled to be partnering with OPCD to bring impactful 9-1-1 solutions to the people of New Orleans, continuing our work to permanently enhance emergency preparedness."

#contactcenterworld, @carbyne911

Posted by Veronica Silva Cusi, news correspondent

About Carbyne:
Company Logo911 PSAP, real-time data aggregation, presentation and analytics. Pinpoint location, live video, chat, snapshot. No APP required. Major Deployment North and Central America, Asia Pacific
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Today's Tip of the Day - Motivation & Charity Work

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2021 Buyers Guide Automated Call Distributors

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)

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