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News : Cardiff Sky Call Centre Worker Does Not Have Coronavirus

#contactcenterworld, @skyuk

Cardiff, Wales, March, 2020 -- A Sky call centre worker who was suspected to have coronavirus does not have the disease.

On Tuesday, Sky announced the call centre had to be evacuated and the office was closed for deep cleaning. Sky said the worker had been diagnosed with coronavirus.

A spokesman for Sky said: "Following further investigation in conjunction with Public Health Wales, we are pleased to confirm that our colleague who was suspected to have Covid-19, has not contracted the virus.

"On Tuesday we acted decisively to ensure the safety and welfare of our people and we have reopened the site today as planned."

The call centre, based in the Capital Quarter in Tyndall Street , re-opened on Thursday.

WalesOnline also understands a separate worker had to be sent home two weeks ago with suspected coronavirus symptoms. However, Sky were not able to confirm or deny this.

And a source confirmed the Opus Energy building - located two buildings away from the Sky call centre at the Capital Quarter in Cardiff - also underwent a deep clean after an employee was sent home suspected of having the coronavirus.

An email sent to staff members regarding the Covid-19 situation explained how "an individual has gone home awaiting NHS results" and that nothing has yet been confirmed.

The email goes on to explain that as a precautionary hygiene measure, the office underwent a deep clean on Wednesday night.

It also adds: "Public Health Wales have not confirmed that there are any cases of Covid-19 in the Sky office, but it’s likely we will hear of confirmed cases in and around our offices. Please follow guidance."

It also advises staff members to inform managers if they feel unwell, call 111 and follow the guidance on the NHS website.

#contactcenterworld, @skyuk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.walesonline.co.uk


About Sky:
Company LogoSky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
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Today's Tip of the Day - Stop-Start-Continue

Read today's tip or listen to it on podcast.

Published: Tuesday, March 17, 2020

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