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News : CareTouch Triples Their Live Call Center Staff
Denver, Colorado, May 30, 2014 -- CareTouch Communications, Inc. announced that it has more than tripled its live call center staff since February of this year in order to accommodate an influx of new patient accounts. CareTouch reaches out to patients on behalf of healthcare providers in order to maintain patients’ supplies for sleep apnea therapy, diabetic testing, incontinence, oxygen therapy and nebulizer treatment.
"One of our key differentiators is that we offer our patients the ability to reach another human being at any time during their encounter with CareTouch," commented Matthew Dolph, CEO of CareTouch. "It’s an exciting time to be here right now because of the growth we are experiencing and the opportunities we have to serve our customers better."
CareTouch merges Interactive Voice Response (IVR) technology with their live, multi-lingual staff to provide the highest level of customer service to patients who rely on regularly-stocked medical supplies.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
CareTouch Communications, Inc. is a leader in patient engagement and partners with healthcare suppliers to improve people’s health. The company merges technology with a live, multi-lingual call staff, enabling suppliers to maintain consistent communication with patients who require replenishment of medical equipment and supplies. CareTouch specializes in sleep and diabetic resupply, sleep adherence, oxygen equipment replenishment, nebulizer supply replenishment, payment collections and manufacturing recall notification. The company is headquartered in Westminster, Co
Published: Monday, June 2, 2014