News : StarTek Ready to Open It's Doors
Sept 23, 2014 -- StarTek is almost ready to open its doors.
StarTek, the Colorado-based call center company bringing more than 600 jobs to the Carolina Forest area in October, showed mixed financial performance in its two most recent earnings reports.
A ribbon cutting for StarTek, which is opening a call center off International Drive, is tentatively scheduled in the next two weeks.
At a recent Myrtle Beach Regional Economic Development Corp. meeting, county chairman Mark Lazarus said StarTek would hold a ribbon cutting for its Carolina Forest facility on Oct. 13.
Gov. Nikki Haley is expected to attend the ribbon cutting, Lazarus said. Morgan Dendy, spokeswoman for the EDC, said she’s still working to finalize the Oct. 13 date with StarTek officials.
"The latest from what I’ve gotten from [StarTek] is that their leadership team is meeting this week and will put together an agenda and get back to us regarding the event," Dendy said.
Attempts to reach Rosemary Hanratty, spokeswoman for StarTek, have been unsuccessful.
In July, Hanratty told Waccamaw Publishers in a news interview that the grand opening of StarTek would take place within weeks.
"Things are on schedule," Hanratty said. "We’re just a couple of weeks away."
The grand opening, however, comes on the heels of the Colorado-based call center company’s news that it operated at a net loss in the most recent quarter.
In an Aug. 12 news release, StarTek released its second quarter financial results, which were mixed.
StarTek stated in the release that second quarter revenue for 2014 increased during the same quarter in 2013.
The company, however, saw a net loss during the second quarter of 2014, the release said.
"We are pleased with our progress and the underlying trends are positive, even though these results reflect the lumpy nature of the business," StarTek president and CEO Chad Carlson said in the release.
Carlson added that the company shifted to a general manager organizational structure, which he said, "has been very well received by clients."
"We are entering the late innings of this significant turnaround story," Carlson said in the release.
"During the quarter we improved revenue diversification with the addition of new logos, including another healthcare client, continued the transformation of the IT platform, and made significant moves to enhance the health of the capacity footprint."
According to Horry County’s contract with StarTek, the firm will be paid when the company hires 200 employees, and is payable no sooner than Nov. 20.
The contract says StarTek will be paid another sum once 400 or more employees are added to the payroll.
StarTek is contractually obligated to create 615 jobs, though the company has said it plans to create 670 jobs.
As of July, the Colorado-based company had hired 186 employees who are temporarily working out Horry-Georgetown Technical College’s Grand Strand campus, according to an EDC report.
About 120 of the new positions will be staffed by local employees, the report said.
StarTek’s Carolina Forest call center is 50,000 square feet and is located behind Lowes Foods, which itself opened in May.
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Friday, September 26, 2014