News : Carolina Panthers and Portland Trail Blazers Score Big with ShoreTel
Sunnyvale, CA, USA, Aug. 23, 2016 -- ShoreTel (NASDAQ: SHOR), a provider of unified communications (UC) solutions and phone systems, announced two new sports team customers – the Carolina Panthers and the Portland Trail Blazers.
The Panthers decided to replace their 20-year-old communications system as part of the Bank of America stadium renovation and evaluated several providers. The team selected a ShoreTel solution for its ability to support both analog and VoIP telephones, ease of IT management, and the ability to reduce overall costs.
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The Panthers purchased a ShoreTel onsite solution with Conferencing, Workgroups and Mobility. ShoreTel is being used throughout the stadium with more than 1,000 stations, as well as 35 Workgroup members in the group sales and ticket offices.
"We’re very happy with our decision to implement ShoreTel – it’s extremely easy to manage the system, requiring minimal time and minimal training," said James Hammond, director of IT at the Panthers.
The Portland Trail Blazers looked to ShoreTel to replace an aging telephony system that did not integrate with its contact center solution. With a small IT staff, the team needed an all-in-one, easy to manage telephony and contact center solution that integrated with its Microsoft Dynamics(R) CRM system. ShoreTel met all of these needs along with providing conferencing, web collaboration, mobility and E911 capabilities. The ShoreTel system is up and running in three locations (Moda Center, Veteran’s Memorial Coliseum, and the training facility) serving 450 users.
"ShoreTel provides everything I need in one integrated solution," said Lou Pallotta, telecommunications manager for the Portland Trail Blazers. "I’ve worked on many systems in my 30-year career, and ShoreTel is the easiest to set-up and maintain. Also importantly, our employees love it – they especially like the ease of web sharing, which sales people have been using in place of traveling to some client sites."
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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