News : Carousel Industries Answers the 911 Call For Manatee County’s Public Safety Communications
Exeter, Rhode Island, April 15, 2016 -- Carousel Industries, a provider of communication and network technologies and managed services, recently completed an upgrade in Manatee County, Fla. to provide the county and its residents with a 911 call processing solution. Based on their 911 system knowledge and support expertise, Manatee County selected Carousel to strengthen public safety communications and capabilities in the community.
The Manatee County emergency communications system comprises four public safety answering points (PSAPs), which serve the area’s 350,000 residents. In total, the county has approximately 45 call taking positions that process more than 250,000 emergency calls annually.
"Carousel Industries helped us develop a new overall blueprint for public safety communications and ensured a fast and seamless implementation," said Bob Smith, Director of Public Safety, Manatee County Government. "With the new emergency call handling system, we have significantly upgraded and enhanced our ability to deliver superior public safety services to Manatee County residents. Seconds literally save lives, and we can now respond faster and with greater precision thanks to our new 911 systems. We are confident that we can continue to provide dependable and responsive service to our community now and into the future "
With this new system, Manatee County 911 can provide faster and more accurate emergency services, leading to less dropped calls, faster deployment of emergency service providers — ultimately saving lives. Dispatchers will start receiving text messages and, eventually will be able to receive photos and videos from cell phones. New legislation will have to be in place for this new functionality, but once in place, Manatee County is poised to immediately take advantage.
Published by Laura Collins, Editorial Management
Today's Tip of the Day - Agents Are Still Important!
More Editorial From Carousel Industries
About Carousel Industries:
Carousel Industries consults, integrates and manages technology solutions that solve business problems and contribute to your organizations' growth. This includes managed services, voice, video and data solutions, unified communications and cloud solutions. Today Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we've been listed in the Inc. 500/5000 seven times. Carousel is headquartered in Exeter.
Published: Friday, April 15, 2016