San Mateo, CA, USA, Jan. 27, 2021 -- SurveyMonkey (NASDAQ: SVMK), a provider in agile software solutions for customer experience, market research, and survey feedback, announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. GetFeedback combines the power of Usabilla and GetFeedback, which SurveyMonkey acquired in 2019.
"Supermarkets have always been foundational to communities around the world. The global pandemic has only made them more essential," said Craig Shull, senior vice president and general manager of the GetFeedback platform at SurveyMonkey. "We are proud to help the Carrefour Group further invest in their customers’ online shopping experiences, which are more critical now than ever before and will only continue to be so as the world increasingly adopts a digital-first mindset."
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Posted by Veronica Silva Cusi, news correspondent
SurveyMonkey is a provider in agile software solutions for customer experience, market research, and survey feedback. The company’s platform empowers over 17 million active users to analyze and act on feedback from employees, customers, website and app users, and market research respondents. SurveyMonkey’s products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
Published: Friday, January 29, 2021
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.