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News : Carrier iQ Announces New Capabilities of its Mobile Intelligence System
Barcelona, Spain, March 2, 2015 -- Carrier iQ, a provider in device-sourced mobile intelligence, announces four new capabilities of its Mobile Intelligence System. The new capabilities include three solutions for iQ Care and an executive CEM solution to measure the actual mobile user experience. iQ Care(R) version 9.0
Carrier iQ has announced the latest release of iQ Care designed to improve customer satisfaction and reduce support costs for mobile operators. iQ Care version 9 has repackaged and enhanced iQ Care with three significant subsets of new functionality. For call center operations, iQ Care – Call Center delivers new analytic solutions. iQ Care – Mobile provides advanced diagnostics and alerting directly to consumers on their mobile devices. iQ Care – Proactive proactively diagnoses problems across all customers without waiting for their complaints, allowing operators to resolve issues before they become acute.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, March 4, 2015