San Francisco, CA, USA, Dec, 2022 -- Salesforce (NYSE: CRM), a global provider in CRM, announced that Casey's General Stores, Inc., a convenience store retailer and pizza chain in the United States, has experienced increased revenue and engagement with its customer base with the help of Salesforce technology.
By consolidating marketing technology vendors across their business, Casey's has been able to harness a holistic and organized view of all its customers, making for more personalized engagement, saving time and money, reducing complexity, and increasing revenue.
"With Salesforce, we feel confident in the future of our business — even in challenging economic times — because of the increase in customer connection and internal efficiencies we've achieved by consolidating to one, real-time platform," said Art Sebastian, Vice President of Digital Experience, Casey's. "Before Salesforce, we had multiple fragmented marketing systems that did not talk to one another, and had no commonality. When we selected Salesforce, we had the ability to easily organize and unify all of our customer data to communicate in a consistent way, leading to an increase in customer loyalty and less work for our marketers."
Casey's uses automation, Genie Customer Data Cloud to boost revenue and reduce marketing complexity
Today, 44% of commerce organizations are prioritizing lowering costs over the next two years and 79% of organizations say using automation tools increases their productivity.
Casey's used the experience and innovations from Salesforce consulting partner Deloitte Digital to better implement the Genie Customer Data Cloud for its specific business needs, which led to faster and better results. Today, Salesforce is delivering success now for Casey's and companies across every industry in a time when businesses and consumers are being more measured with their spend.
"As we celebrated Casey's 50th anniversary in 2018, there was a reflection period where we looked in the mirror and asked ourselves how we could remain relevant with our customers for the next 50 years. The answer was to modernize our brand and become a more contemporary version of ourselves," said Sebastian. "Digital was the first expression of the contemporary Casey's and we were smart about choosing Salesforce at the start of our digital transformation journey, which allowed us to future proof our business and consolidate costs. Any time people ask me for advice on how to set up an efficient and cost effective business, I advise them to find the right partners. Working with Salesforce, we are accelerating our marketing impact in a measured and cost efficient way."
"Casey's is an innovative brand who has been able to use real-time data to become a customer company. Using Salesforce, Casey's has been able to consolidate marketing tech tools onto a single platform, while unifying data from within Salesforce and elsewhere to create tailored customer experiences," said Bobby Jania, SVP, Marketing Cloud, Salesforce.
Posted by Veronica Silva Cusi, news correspondent
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Monday, December 19, 2022
Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall