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News : Cash for Jobs Growth for Call Centre Firm Intelling
March 13, 2014 -- A Manchester telephone marketing company, founded less than two years ago, plans to hire and train more staff after agreeing to a funding deal.
Wythenshawe-based Intelling, launched in 2012 by managing director Phil Morgan, who has 20 years in the call centre sector, already has around 100 staff and has won contracts with some major businesses.
It has secured a joint investment from the Greater Manchester Loan Fund and The North West Fund for Loans Plus.
The GMLF was established by the Association of Greater Manchester Authorities to provide flexible funding solutions to promising businesses that are continuing to struggle to raise finance as a result of tighter lending criteria. It is managed by Maven Capital.
FW Capital currently manages the NWFLP which makes loans to North West businesses.
The strong focus on the quality of its service has led to increased demand from Intelling’s clients and the new funds will provide additional working capital for the business to recruit and train additional telemarketing staff and expand the business to over 200 operators.
Phil Morgan said: "This is fantastic news for Intelling and will help play a significant role in creating further career opportunities for people in the Greater Manchester area. Intelling has come a long way in a short period of time which is a direct reflection of the quality of our people. We are grateful to both FW Capital and Maven for recognising the opportunities provided by Intelling and supporting us in our future growth plans."
David Wright, investment manager at Maven added: "Intelling is a new generation of contact centre dedicated to delivering growth for its partners. The company has developed a strong brand, recognised for delivering a first class customer experience by embracing new technologies and investing in the training and development of staff. This loan will assist the company with its continued growth and we look forward to working closely with Phil and the team."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Leaders
Published: Monday, March 17, 2014