News : Public Safety Answering Points Implements Cassidian Communications System
Temecula, CA, Dec 3, 2013 -- Cassidian Communications, an EADS North America company, reports that Public Safety Answering Points (PSAPs) in San Bernardino County, Calif. have increased operational efficiency and enhanced interoperability following the implementation of the latest release of its VESTA(R)/Sentinel(R) 4 system.
The release of this next-generation 9-1-1 (NG9-1-1) call taking system was tested during the last year in close collaboration with the communications managers for the San Bernardino County Sheriff's Department (SBCSD) and the consolidated fire dispatch center, CONFIRE. The PSAP operations at Valley Control Center (VCC), Desert Control Center (DCC) and at CONFIRE now have industry leading capabilities, including user role and agency selection at login as well as interoperability between PSAPs.
The enhanced VESTA/Sentinel 4 system makes it possible to configure applications, displayed information and workflows for each user based on their role selected at login. This allows 9-1-1 supervisors to quickly and efficiently adapt to changing operational requirements, such as unusually high or low call volumes.
Because of its geo-diverse design, the VESTA/Sentinel 4 NG9-1-1 call taking system also allows the main PSAPs at VCC and DCC, along with the secondary PSAP at CONFIRE, to be connected via a wide area network with redundant links. Should one PSAP become unavailable, one of the other centers is capable of running the entire network, providing the county with sophisticated backup, disaster recovery and overflow operations.
"The concept of what we wanted to do this time is very different. Our goal was to create interoperability between the three centers so we can share call volumes and work load. The VESTA/Sentinel 4 system with dual servers and geo-diversity is exactly what we were looking for," said Brian Acosta, CONFIRE communications manager and county 9-1-1 coordinator. "I don't think I've ever worked with a company that has the level of care for the customer experience that Cassidian Communications does. It's clear the Cassidian Communications' team wanted to understand what we were looking for and were committed making it happen."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Handling Electronic Mail
More Editorial From Airbus
Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.
Published: Thursday, December 5, 2013