News : Castle Resorts Outsources Afterhours Reservations Calls to Oregon Company
Honolulu, Hawaii, USA, July 13, 2015 -- Castle Resorts & Hotels has partnered with Oregon-based NAVIS to handle overflow and after-hours call, allowing the company to offer 24/7 reservations call coverage.
Castle will continue to operate its Hawaii-based reservations center.
"We are committed to being the best hospitality management company in Hawaii, and to be that, we have to be available to our guests around the world at all hours of the day, every day," said Castle’s President and COO Alan Mattson, in a statement. "We recognized the need to address overflow and after-hour calls and set out to find the best partner to match our needs and vision."
The company will use the NAVIS RezForce, which routes after-hours and overflow calls to its call center, NAVIS said on its website.
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NAVIS uses detailed training for its staff, including the pronunciation of the most difficult Hawaiian words, according to a release.
"We are honored to welcome Castle Resorts & Hotels as a client," said Kyle Buehner, CEO of NAVIS, in a statement. "With our proven track record in call center and reservation services, we are confident in our ability to amplify market share for one of the fastest growing hospitality management companies in Hawaii."
Posted by Veronica Silva Cusi, news correspondent
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About Castle Resorts & Hotels:
Castle Resorts & Hotels specializes in innovative hotel and resort condominium management.
For 25 years, NAVIS, a Bend, Oregon company, has specialized in helping North American lodging providers increase leisure revenue through the use of a proven reservation sales system. When NAVIS clients implement the System and embrace The NAVIS Way best practices, they increase call conversions, establish powerful outbound leisure sales strategies, measure true marketing ROI for each online and offline campaign, capture more guest and prospect data, track key revenue metrics, and enjoy 24/7 reservation call center services.
Published: Tuesday, July 14, 2015
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