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News : Castleton Call Center to Close, Eliminating 107 Jobs

#contactcenterworld, @conduent

Castleton, IN, USA, Jan, 2018 -- Conduent Commercial Solutions LLC says it plans to close its Castleton call center and eliminate 107 positions within the next two months.

"Due to the changing business needs of a client, we are making the necessary yet difficult decision to reduce our workforce and close our Indianapolis facility," Conduent spokesperson Sean Collins told IBJ in an email on Tuesday.

The office is located in the Castleton Park development, near the intersection of I-465 and East 82nd Street.

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Employees at that location worked for a client that has decided to bring its call-center work in-house, Collins said. Conduent employees who are losing their jobs would be eligible to apply for jobs with that client, Collins said. He declined to identify the firm.

Conduent Commercial Solutions is part of Florham Park, New Jersey-based Conduent Inc., which was spun off from Xerox Corp. in December 2016. As of Sept. 30, the company had 90,000 total employees, down from about 96,000 at the time of the spinoff.

Castleton employees who meet eligibility requirements also can apply for other jobs within Conduent, Collins said. The company has 315 employees in Beech Grove and 550 employees in Anderson, Collins said.

According to a layoff notice that Conduent sent to Indiana state officials this week, most of the affected jobs are customer service positions. Terminations will happen on or about March 30, the letter said.

#contactcenterworld, @conduent

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ibj.com


About Conduent:
Company LogoProvider of multi-channel knowledge management, care automation and analytics.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Friday, February 2, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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