Savannah, GA, USA, Aug, 2020 -- Chatham Area Transit Authority will be resuming regular customer service hours next week, following the establishment of a remote call center; after evening hours were temporarily reduced on July 20.
The pending resumption of the regular customer service schedule comes after CAT’s implementation of a virtual call center, which will allow customer service representatives to work remotely during the COVID-19 pandemic, hurricane evacuations and other emergencies.
CAT staff established the remote call center at the direction of CEO Bacarra Mauldin shortly after her arrival in late June.
"The remote call center is another safety measure we implemented to help protect our employees, while continuing to serve our customers," Mauldin said. "We are committed to overcoming the many challenges posed by the pandemic by constantly thinking of new ways to safely meet the needs of our customers."
With the virtual set up, call center representatives also will be able to continue scheduling CAT Mobility paratransit trips in a safe and responsive manner, said Paratransit/ADA Program Manager Brigitte Morrison.
"A virtual call center will provide more flexibility in scheduling to meet the demands of customers and alleviate concerns about providing enough office space for social distancing. The team is excited about this new technology for us and our plans to continue to provide excellent customer service," Morrison said.
On Tuesday, Aug. 18, customer service will resume operating from 6 a.m. to 8 p.m. Mon.-Fri. and from 8 a.m. to 4 p.m. on Saturday and Sunday. Customer service still can be reached during operating hours by calling (912) 233-5767.
A virtual ribbon cutting will be held at 6:45 p.m. on Monday, Aug. 17 to mark the launch of the customer-service initiative.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.savannahbusinessjournal.com
Published: Monday, August 17, 2020
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)    |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall