Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Savannah, GA, USA, Aug, 2020 -- Chatham Area Transit Authority will be resuming regular customer service hours next week, following the establishment of a remote call center; after evening hours were temporarily reduced on July 20.
The pending resumption of the regular customer service schedule comes after CAT’s implementation of a virtual call center, which will allow customer service representatives to work remotely during the COVID-19 pandemic, hurricane evacuations and other emergencies.
CAT staff established the remote call center at the direction of CEO Bacarra Mauldin shortly after her arrival in late June.
"The remote call center is another safety measure we implemented to help protect our employees, while continuing to serve our customers," Mauldin said. "We are committed to overcoming the many challenges posed by the pandemic by constantly thinking of new ways to safely meet the needs of our customers."
With the virtual set up, call center representatives also will be able to continue scheduling CAT Mobility paratransit trips in a safe and responsive manner, said Paratransit/ADA Program Manager Brigitte Morrison.
"A virtual call center will provide more flexibility in scheduling to meet the demands of customers and alleviate concerns about providing enough office space for social distancing. The team is excited about this new technology for us and our plans to continue to provide excellent customer service," Morrison said.
On Tuesday, Aug. 18, customer service will resume operating from 6 a.m. to 8 p.m. Mon.-Fri. and from 8 a.m. to 4 p.m. on Saturday and Sunday. Customer service still can be reached during operating hours by calling (912) 233-5767.
A virtual ribbon cutting will be held at 6:45 p.m. on Monday, Aug. 17 to mark the launch of the customer-service initiative.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.savannahbusinessjournal.com
Published: Monday, August 17, 2020
| 4.) |  Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) PH: +44 1983 303011     |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
