News : Catholic Charities USA Taps Merkle Response Management Group
Hagerstown, MD, USA, May 19, 2015 -- Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a technology-enabled, data-driven performance marketing agency, has been selected by Catholic Charities USA (CCUSA) to manage its direct mail gift processing and donor service requirements. Merkle RMG provides a solution that includes mail processing, scanning, imaging, data entry, exception services, and call center and email management.
Since 1910, CCUSA has supported agencies nationwide to advocate for social change and to eradicate poverty. The services provided by Merkle RMG allow CCUSA to provide exceptional donor service through timely donation processing and prompt acknowledgement of gifts, helping the organization to develop stronger relationships with its donors. By supporting CCUSA’s donation processing efforts, the charity is able to focus more of its resources on efforts to reduce poverty and serve those in need.
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
More Editorial From Merkle
Merkle, a customer relationship marketing (CRM) firm, is the nation’s largest privately-held agency. For more than 20 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees, the privately held corporation is headquartered near Baltimore in Columbia, Maryland.
About Catholic Charities USA:
Catholic Charities is a network of charities with headquarters in Alexandria, Virginia. It is one of the largest charities in the United States.
Published: Monday, May 25, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...