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News : Cavite Call Center Closed Over Outbreak of Coronavirus

#contactcenterworld, @Teleperformance

Bacoor City, Cavite, Philippines, March, 2021 -- Mayor Lani Mercado-Revilla has ordered the temporary closure of a call center in Barangay Molino here over an outbreak of Covid-19.

In a post on social media, Mercado-Revilla cited seven positive cases and one death as of March 11, 2021 for the one-week shutdown of Teleperformance in the city.

The call center will be closed from March 11 to 18, 2021 for disinfection.

Its staff have also been ordered to undergo a 14-day home quarantine to prevent the outbreak from spreading.

In Tagaytay City, Mayor Agnes Tolentino has called for tightened safety measures amid a reported surge in Covid-19 cases in the city.

Among the measures were:

– Curfew from 10 p.m. to 4 a.m. starting March 13, 2021 for those 15 years old and below and 65 years old and above.

– 14-day quarantine for returning overseas Filipinos.

– 30-percent limit to capacity of all places of worship.

– Stop to Visita Iglesia (church visitations) during this year’s Holy Week.

– Restriction on number of guests in weddings and baptisms.

– Temporary closure of gymnasiums, fitness gyms, spas, wellness clinics, barbershops and driving schools.

– Temporary ban on ambulant vending.

– Temporary ban on basketball, volleyball and skateboarding.

Active Covid-19 cases in Tagaytay City had risen by 51, with 318 total cases now, 260 recoveries and 7 deaths.

In Bacoor and Tagaytay, the local governments have begun their vaccine rollouts for healthcare workers at Southern Tagalog Regional Hospital.

#contactcenterworld, @Teleperformance

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.manilatimes.net


About Teleperformance:
Company LogoTeleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
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Today's Tip of the Day - A Day In The Life Of Your Callers

Read today's tip or listen to it on podcast.

Published: Monday, March 15, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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