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News : CBE Companies Announces Plans to Bring 500 Jobs to Clarksville

#contactcenterworld, @cbecompanies

Cedar Falls, IA, USA, Dec. 21, 2020 -- CBE Companies (CBE) has finalized plans to open its fourth operational center world-wide, to be located in Clarksville, Tennessee. This expansion accommodates large-scale growth plans, both immediate and in the near future. Through 2023, CBE plans to employ a total of 500 people in Clarksville.

"Anytime we can offer additional work options to our residents, especially when those options entail decent pay and benefits, it is a win for our community," said Montgomery County Mayor Jim Durrett. "I appreciate the work and effort by our EDC partners that went into recruiting CBE and putting that business into an existing structure. I look forward to welcoming CBE to Montgomery County."

"This announcement of another round of corporate investment and a substantial number of jobs is a great Christmas present for our community," commented City of Clarksville Mayor Joe Pitts. "CBE is a growing company and a leading performer in its segment. We welcome CBE to Clarksville and thank them for choosing to join in our growth and prosperity."


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Immediate Job Opportunities
"We are excited about the growth we are experiencing at CBE and the opportunity to expand our operations into the Clarksville area," states Alex Reed, Chief Operations Officer. "The talented workforce in Clarksville and the support of the Clarksville Economic Development Council made this the perfect community for CBE to invest in and expand into so we can continue to grow our business."

The jobs that will initiate the growth in Clarksville are contact center representatives and management positions in fraud prevention operations that include full-time opportunities within a variety of shifts. All positions feature competitive wages, health benefits, 401k match, a great working environment, paid time-off, and flexible hours.

President and Chief Financial Officer Erica St. John enthusiastically describes the company's culture, leadership, and development opportunities. "We are eager to bring the CBE culture and growth to Clarksville. We have an amazing, proven leadership team that has demonstrated historically the ability to successfully ramp large centers for us. We have several leaders who will be relocating to the area to ensure we are successful in Clarksville, and to instill our CBE Core Values within our new facility," explains St. John. "We cultivate and develop leaders, and we look forward to significantly growing our employee-base and creating opportunities for the Clarksville workforce in the years to come."

Candidates interested in applying are encouraged to search open positions and apply online.

#contactcenterworld, @cbecompanies

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CBE:
Company LogoCBE Companies is a global business process outsourcing (BPO) organization offering contact center solutions in the areas of third-party recoveries, first-party collections, fraud management, customer care and technology solutions.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, December 22, 2020

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2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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