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News : CBE Companies Announces Plans to Bring 500 Jobs to Clarksville

#contactcenterworld, @cbecompanies

Cedar Falls, IA, USA, Dec. 21, 2020 -- CBE Companies (CBE) has finalized plans to open its fourth operational center world-wide, to be located in Clarksville, Tennessee. This expansion accommodates large-scale growth plans, both immediate and in the near future. Through 2023, CBE plans to employ a total of 500 people in Clarksville.

"Anytime we can offer additional work options to our residents, especially when those options entail decent pay and benefits, it is a win for our community," said Montgomery County Mayor Jim Durrett. "I appreciate the work and effort by our EDC partners that went into recruiting CBE and putting that business into an existing structure. I look forward to welcoming CBE to Montgomery County."

"This announcement of another round of corporate investment and a substantial number of jobs is a great Christmas present for our community," commented City of Clarksville Mayor Joe Pitts. "CBE is a growing company and a leading performer in its segment. We welcome CBE to Clarksville and thank them for choosing to join in our growth and prosperity."

Immediate Job Opportunities
"We are excited about the growth we are experiencing at CBE and the opportunity to expand our operations into the Clarksville area," states Alex Reed, Chief Operations Officer. "The talented workforce in Clarksville and the support of the Clarksville Economic Development Council made this the perfect community for CBE to invest in and expand into so we can continue to grow our business."

The jobs that will initiate the growth in Clarksville are contact center representatives and management positions in fraud prevention operations that include full-time opportunities within a variety of shifts. All positions feature competitive wages, health benefits, 401k match, a great working environment, paid time-off, and flexible hours.

President and Chief Financial Officer Erica St. John enthusiastically describes the company's culture, leadership, and development opportunities. "We are eager to bring the CBE culture and growth to Clarksville. We have an amazing, proven leadership team that has demonstrated historically the ability to successfully ramp large centers for us. We have several leaders who will be relocating to the area to ensure we are successful in Clarksville, and to instill our CBE Core Values within our new facility," explains St. John. "We cultivate and develop leaders, and we look forward to significantly growing our employee-base and creating opportunities for the Clarksville workforce in the years to come."

Candidates interested in applying are encouraged to search open positions and apply online.

#contactcenterworld, @cbecompanies

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CBE:
Company LogoCBE Companies is a global business process outsourcing (BPO) organization offering contact center solutions in the areas of third-party recoveries, first-party collections, fraud management, customer care and technology solutions.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Tuesday, December 22, 2020

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2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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