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News : CBTS Launches CXsync Cloud Contact Center


Cincinnati, OH, USA, Dec 5, 2022 -- CBTS, a provider of global communications, cloud, infrastructure, and consulting services for enterprise organizations, announces its new product, CXsync Cloud Contact Center. The solution enables small and midsize businesses to leverage the functionality of a cloud-based contact center without a costly capital investment. CBTS Contact Center as a Service delivers solutions that elevate the customer experience.

Deploying a cloud-based contact center strengthens and increases a business’s availability to its customers. Clients can easily tailor CXsync to their specific requirements. Additionally, the platform allows for real-time call monitoring, agent scoring, and ongoing education and training—providing companies with the information they need to improve customer experience.

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"CBTS is proud to offer CXsync to our small and midsize business customers. Truly, no business is too small to see benefits from this solution," said Tony King, Vice President and Principal, CBTS Communications Practice. "Our goal in developing the product was to synchronize and optimize effective customer experience. Consistent and reliable communication with customers paints the picture of a well-established, thriving company. Additionally, we know how challenging it can be for small and midsize businesses to compete in the digital age. CXsync is a cost-effective solution for companies looking to modernize operations."

"The CXsync deployment process is clearly defined for our customers. Through discovery sessions with key stakeholders, our experts will identify and document the specific use cases for the product within the organization," said Keith Talbot, CCaaS Solutions Director, CBTS.

"Following that process, CBTS engineers work to ensure the final CXsync configuration meets the client’s requirements. The User Acceptance Training process allows clients to test real-world situations and confirm the solution works as intended. The final deployment stage is as simple as activating new contact numbers and redirecting existing numbers to the new contact center. We continue to support and assist with optimizing CXsync as the business grows and requirements evolve."


Posted by Veronica Silva Cusi, news correspondent

About CBTS:
Company LogoCBTS is a wholly owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the data networking capabilities of Cincinnati Bell with next-generation managed services that provide companies with flexible solutions for end-to-end IT deployment. The CBTS business model can help organizations increase productivity and operational efficiency while reducing costs and risks through solutions that focus on business continuance, compliance, security, and technology infrastructure.
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