News : CBTS Moves to the Cloud with CTI Group’s Solution
Indianapolis, IN, Oct 11, 2013 -- CTI Group (Holdings) Inc. (OTCQB:CTIG), a developer of telecommunications solutions for fixed, mobile and converged communications, announces that Cincinnati Bell Technology Solutions (CBTS) has chosen to add SmartRecord as their preferred call recording solution for customers as they roll out new hosted call center services based on BroadSoft’s BroadWorks Call Center Solution.
SmartRecord provides telecommunications service providers with a call recording solution that they can host and offer out as a value-added service, complementing their core hosted PBX. CBTS selected SmartRecord to complement their new BroadWorks Call Center solution, as CTI’s SmartWorks has completed BroadSoft’s interoperability testing and shares many of the same platform architectural principals.
"We are delighted to be partnering with BroadSoft to help CBTS launch their feature-rich hosted call center solution," said Randy Sorensen, VP of Sales & Marketing, CTI Group. "As the latest addition in CBTS’s robust portfolio of Cloud Solutions, the new capabilities powered by CTI and BroadSoft will enable CBTS to effectively offer hosted call center services perfectly tailored to meet the growing needs of small and medium businesses."
"We evaluated many different platforms to deliver a cloud-based call recording solution for our Hosted UC customers," said John Burns, President and General Manager of CBTS. "CTI’s combination of features and BroadWorks integration will allow us to meet the growing demand for this business-critical application."
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About CTI Group:
CTI Group, through its wholly owned subsidiaries, develops, markets, and supports telemanagement and billing solutions for corporate users of telecommunications services. In February 2001, CTI Group merged with Centillion Data Systems, Inc. and Celltech Information Systems, Inc., creating an expanded multinational marketing presence, shared advanced technology development programs, the ability to apply proprietary billing analysis software to these programs, and convergent billing capabilities, creating a provider of software and services.
About Cincinnati Bell:
Cincinnati Bell is the dominant telephone company for Cincinnati, Ohio, and its nearby suburbs in the U.S. states of Ohio, Indiana and Kentucky. The parent company is named Cincinnati Bell Inc.
Published: Tuesday, October 15, 2013