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News : CBTS Partners with Five9 to Launch Comprehensive Intelligent Cloud Contact Center Solution

#contactcenterworld, @Five9

Cincinnati, OH, USA, Oct 19, 2020 -- CBTS, a technology provider delivering business outcomes, is pleased to announce a partnership with Five9 to launch an advanced Cloud Contact Center built on the Five9 platform. Five9, a cloud software provider for the enterprise contact center market, brings the power of the cloud to customers and facilitates. The partnership with Five9 allows CBTS to provide an additional solution for customers looking to move to a SaaS-based contact center platform.

"We are pleased to have CBTS as a partner with their experience in delivering enterprise voice and network," said Andy Dignan, SVP of Global Channel and Professional Services, Five9. "We believe Five9 can enhance the value they already bring to their clients. CBTS and Five9 share the same approach in ensuring that the companies are solving the customer’s business objectives and providing a future-proof solution."

"The challenge for any organization migrating premises-based contact center operations to the cloud is ensuring all existing systems—cloud or hybrid—work together in their new environment," said Tony King, CBTS Chief Solution Architect. "Our decades of voice, network, and contact center experience give us insight for configuring each client's network to streamline operations and provide access to the existing or cloud-based apps their agents need to maximize customer engagements from the Five9 Intelligent Cloud Contact Center, no matter their location."

"To make agents and their companies successful, we have to bring the right solutions to our clients—whether that’s contact center, voice, network, or all three—to help them rise above their competition," added Greg Wheeler, CBTS Sr. Vice President of U.S. Sales and Global Programs. "Our partnership with Five9 provides another option to provide our clients an alternative solution that can solve their most critical business challenges. Adding Five9 to our portfolio allows us to integrate into countless on-premises, hybrid, or cloud environments and bring the necessary customizations and integrations to solve even the most complex business objectives."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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About CBTS:
Company LogoCBTS is a wholly owned subsidiary of Cincinnati Bell (NYSE: CBB). The company combines the data networking capabilities of Cincinnati Bell with next-generation managed services that provide companies with flexible solutions for end-to-end IT deployment. The CBTS business model can help organizations increase productivity and operational efficiency while reducing costs and risks through solutions that focus on business continuance, compliance, security, and technology infrastructure.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Wednesday, October 21, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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