News : CCC Dresden Celebrates 5th Anniversary
Dresden, Germany, Nov 10, 2016 -- CCC Dresden has been providing the highest level of inbound service for five years already. The history of the location shows the development of the company in the state capital of Saxony.
The company is currently celebrating its fifth anniversary.
Five years ago, the first twelve employees of the international customer service provider started at the fourth German location. At this time still in the temporary location in the Seidnitz center CCC Dresden offered classic incoming telephony and e-mail services for the technology company Samsung and a car insurance. Alexander Trips, employee of the first hour, remembers the beginning of the new location:
"The dynamic atmosphere and euphoric mood made it clear – this will be a new beginning. I was full of ambition."
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At the same time, the construction work for the final office was done in one of the historic buildings of Dresden’s top lace manufactures. In order to remain loyal to the loft charm of CCC, the closed office spaces were opened to create an open, spacious atmosphere.
In November 2013, the company under the management of Robert Willenberg was awarded at the Contact Center World Awards in Las Vegas. CCC Dresden won the award as "Best Contact Center Worldwide" in the category "Large-sized Contact Center Best Practices Outsourced".
"I am very proud to have successfully presented our location to such a global audience in Las Vegas. This international award is a special honor for our entire team," said Willenberg.
Much has changed since twelve employees began at the Seidnitz Center.
"Because of rather small teams, it was very familiar, everyone knew everybody. CCC is a stable and secure employer where you can achieve a lot with the necessary commitment," comments Steven Beil, Team Manager of the Samsung Complaints Management Team.
Marcel Alisch, who started as an agent in October 2011 and is now responsible for IT, sees the positive development of his company:
"We have developed very strongly and are constantly striving to meet the wishes and needs of our employees".
The next five years can come! Call Center Manager Robert Willenberg is looking forward to the upcoming time:
"It is remarkable that it has already been five years since we opened CCC Dresden. Time flies. I am proud of what our CCC Team has achieved in this time. For the coming years, I would like to continue to work successfully with our existing partners and also win new partners. It is particularly important to me that our team continues to have a lot of fun in the future, because I am convinced that satisfied employees also ensure satisfied customers in the long term. We are all focused on professional customer service and look forward to a successful future."
Posted by Veronica Silva Cusi, news correspondent
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CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
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Published: Friday, November 11, 2016
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