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News : CCC Leipzig Celebrates 10th Anniversary

#contactcenterworld, @yourccc_tweet

Leipzig, Germany, March 30, 2017 -- For more than a decade, CCC has been offering professional customer service in Leipzig to internationally renowned projects from the telecommunications, energy supply and financial services industries.

The strategy to go to Leipzig as the second German location, after Berlin, in 2007 has proven to be successful.

With the possibility to expand to more than 500 seats in the historic Loft-office, the growth of the German market was supported. The city of Leipzig continues to stand for strong trade, dynamic competition and worldliness.

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The central location of the university town, in the district of Plagwitz, has now been the chosen location for 10 years.

Situated in a wonderful environment of galleries, artists and photographers the locations is perfect for new ideas and creativity. The attractive area of the "Baumwollspinnerei" – a former cotton spinning mill – in Leipzig offers ideal space and the home for our dynamic team and our growing projects.

Since 2016, Tristan Albrecht has been leading the successful CCC location in Leipzig and has contributed a high degree of project knowledge:

"I have been part of CCC Leipzig since its starting phase and have seen and been part of the growth and development. Since last year I am delighted to be able to take a more direct influence on the further development of the location. I am supported by a committed, experienced and homogeneously grown team and we will continue to implement the growing demands of our customers in the future." says Call Center Manager, Tristan Albrecht.

#contactcenterworld, @yourccc_tweet

Posted by Veronica Silva Cusi, news correspondent
Source: CCC

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About Competence Call Center:
Company LogoCCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
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Published: Monday, April 3, 2017

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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