Duisburg, Germany, Oct, 2017 -- The 7th German CCC location in Duisburg and the third branch next to Essen and Dortmund in the Ruhr area was officially opened on the 13th of September 2017 by the Mayor Sören Link in the new office building.
In September, more than 50 employees were already working on the interesting tasks at CCC. The new CCC employees were warmly welcomed by the Mayor Sören Link:
"With the arrival of modern service providers, Duisburg has been very successful in recent years, and our city has become a hub for call centers in Germany. I am delighted to now be able to offer the customers of such a successful company as CCC a warm welcome from Duisburg. "
The team in Duisburg will grow to at least 200 employees by the end of the year. The new CCC site provides services for existing customers from the e-commerce and insurance sectors. In the medium term, the site will have a size of 450 employees.
For business promotion, the establishment of CCC is another building block in structural change. With its current expansion, the successful company supports the strengthening of services in Duisburg. GFW Managing Director Ralf Meurer: "We are particularly pleased with the high number of jobs created together with the job agency support that was offered."
"With our latest location in Duisburg, we are strategically positioned and are looking forward to another important milestone in our CCC history with this expansion. We are delighted to see the growth and development opportunities for our employees at the location, "says CCC CEO Christian Legat, who himself started as a call center agent at CCC.
The new Duisburg location offers excellent preconditions for further CCC expansion thanks to its excellent staff pool, optimal accessibility and proximity to the existing locations in the Ruhr area.
Centrally located next to the König Heinrichplatz subway station and the popular sculpture "Life Saver", the new CCC location offers an ideal transport connections and an attractive offer for the new CCC team.
Candidates are always welcome to apply by phone or online.
Posted by Veronica Silva Cusi, news correspondent
About Competence Call Center:
CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
Published: Tuesday, October 3, 2017
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.
Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
PH: +441279 5555 80