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News : CCC Opens its Second Location in Essen in Autumn

#contactcenterworld, @yourccc_tweet, @facebook

Essen, Germany Sept, 2017 -- Facebook continues to invest in Germany. In the face of our growing community, we would like to continue our commitment.

Today we are expanding our carefully selected network of respected partners to support our Community Operations Team, with a European service provider for community care solutions, which will begin its work for Facebook in the fall of 2017. The CCC Team will work in Essen, headed by our International Headquarters in Dublin, working with the Community Operations Team of Facebook.

The work of the teams ensures that illegal content is removed and our community standards are applied in a consistent and effective manner.

Martin Ott, Managing Director of Central Europe at Facebook, said:

"We are aware of our responsibilities and will continue to intensify our efforts to combat illegal content. We are part of the German economy and are therefore investing in the Essen Region to expand our commitment in Germany. We look forward to working with CCC. "

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In the first step, 500 people will be hired by CCC for Facebook by the end of the year.

Armin Laschet, President of the State of North Rhine-Westphalia:

"This resettlement of a world-wide company is very positive for jobs in our country.
Not only from Berlin but now also from North Rhine-Westphalia, a major contribution will be made to network security and the communication culture on the Internet.

The Essen location in the heart of the Ruhr Region has convinced the international conglomerate Facebook, and the region is now assuming a central role in global network communications. In discussions with the CCC, it is clear that the Ruhr Region is the best place to find multilingual specialists with a high intercultural competence. "

The cooperation with the renowned international service provider CCC expands the capacities of Facebook in many areas, including more German speaking employees.

Ulf Herbrechter, Chief Operating Officer of CCC, said:

"We are very excited about a successful collaboration with Facebook, and we are committed to bringing our many years of experience in content moderation to our team. Through regular exchange and training, intensive courses and further support, our employees are well prepared for their upcoming tasks. "

#contactcenterworld, @yourccc_tweet, @facebook

Posted by Veronica Silva Cusi, news correspondent
Source: CCC


About Competence Call Center:
Company LogoCCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
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About Facebook:
Company LogoFacebook is an online social networking service. Its name comes from the colloquial name for the book given to students at the start of the academic year by some American university administrations to help students get to know one another.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Tuesday, September 12, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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