News : CCC Opens its Second Location in Essen in Autumn
Essen, Germany Sept, 2017 -- Facebook continues to invest in Germany. In the face of our growing community, we would like to continue our commitment.
Today we are expanding our carefully selected network of respected partners to support our Community Operations Team, with a European service provider for community care solutions, which will begin its work for Facebook in the fall of 2017. The CCC Team will work in Essen, headed by our International Headquarters in Dublin, working with the Community Operations Team of Facebook.
The work of the teams ensures that illegal content is removed and our community standards are applied in a consistent and effective manner.
Martin Ott, Managing Director of Central Europe at Facebook, said:
"We are aware of our responsibilities and will continue to intensify our efforts to combat illegal content. We are part of the German economy and are therefore investing in the Essen Region to expand our commitment in Germany. We look forward to working with CCC. "
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In the first step, 500 people will be hired by CCC for Facebook by the end of the year.
Armin Laschet, President of the State of North Rhine-Westphalia:
"This resettlement of a world-wide company is very positive for jobs in our country.
Not only from Berlin but now also from North Rhine-Westphalia, a major contribution will be made to network security and the communication culture on the Internet.
The Essen location in the heart of the Ruhr Region has convinced the international conglomerate Facebook, and the region is now assuming a central role in global network communications. In discussions with the CCC, it is clear that the Ruhr Region is the best place to find multilingual specialists with a high intercultural competence. "
The cooperation with the renowned international service provider CCC expands the capacities of Facebook in many areas, including more German speaking employees.
Ulf Herbrechter, Chief Operating Officer of CCC, said:
"We are very excited about a successful collaboration with Facebook, and we are committed to bringing our many years of experience in content moderation to our team. Through regular exchange and training, intensive courses and further support, our employees are well prepared for their upcoming tasks. "
#contactcenterworld, @yourccc_tweet, @facebook
Posted by Veronica Silva Cusi, news correspondent
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About Competence Call Center:
CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
Facebook is an online social networking service. Its name comes from the colloquial name for the book given to students at the start of the academic year by some American university administrations to help students get to know one another.
Published: Tuesday, September 12, 2017