Ardian previously invested in CCC via its AXA Expansion Fund II between 2009 and 2013, when it assisted the company implement its international expansion strategy. During this phase, the number of employees more than doubled. With Ardian’s renewed support, CCC plans to further strengthen its position.
Christian Legat, CEO of CCC, said: "Ardian’s team led by Dirk Wittneben and Marc Abadir has a very good understanding of our business model and relevant market drivers. The cooperation we had from 2009 to 2013 was highly successful, and we are convinced that we can continue to build on this success. Thanks to our excellent position in the German-speaking market and a unique customer portfolio containing companies that are leaders in their respective segments, we are well-positioned to acquire new customers and to convince them of the attractiveness of our services. At the same time, we also want to achieve further growth through business with existing customers by continuously expanding our product range. In doing so, we draw on the newest technological solutions via all communication channels to generate real added value for our customers and to cover a broader value-added spectrum."
Dirk Wittneben, Managing Director, Ardian Expansion, said: "We look forward to accompanying CCC’s outstanding management team led by Christian Legat, Ulf Herbrechter and Thomas Nemec in its next phase of growth. With this transaction, we are also underscoring our competence in supporting companies in highly different development stages and of various sizes." Marc Abadir, Managing Director, Ardian Expansion, added: "Based on our very positive experiences, we are pleased to assist the CCC team in the continuation of its success story once again. As a leading high-quality provider, we are convinced that CCC will continue to benefit from the fast-changing communication habits of consumers and the increasing importance of customer dialogue for brand development."
About Competence Call Center:
CCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
Published: Tuesday, November 21, 2017
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