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News : CCC Strengthens Growth with the Opening of a New Location in Duisburg

#contactcenterworld, @yourccc_tweet

Duisburg, Germany, June, 2017 -- Duisburg, Essen and Dortmund form the CCC triangle in the Ruhr area. CCC is now represented in Germany with 7 locations.

The opening of a new location in Duisburg this will further support its future development with new and existing customers.

Centrally located next to the König-Heinrichplatz subway station and the popular sculpture "LifeSaver", the new CCC location offers an attractive arrangement for the new CCC Team with exciting tasks and ideal transportation connections

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The Duisburg location will start in the middle of August and the team will grow to at least 200 employees by the end of the year. At the new CCC site, services will be provided for existing customers from the e-commerce and insurance sectors. In the medium term, the site will have a size of 450 employees.

With the current expansion CCC supports the ongoing trend of the City of Duisburg to achieve a high-tech transformation and to enable new products and services to achieve the renewal and further development plans of the region.

For business promotion, the establishment of CCC is another building block in structural change. 

"We are particularly pleased with the high number of jobs created and for the support in filling these vacancies with the assistance of the local job agency," so GFW Managing Director Ralf Meurer.

"With our latest location in Duisburg, we are strategically positioned and are looking forward to another important milestone in our CCC history with this expansion. We are delighted to see the growth and development opportunities for our employees at the location, " says CCC CEO Christian Legat, who himself has started as a Call Center Agent at CCC.

#contactcenterworld, @yourccc_tweet

Posted by Veronica Silva Cusi, news correspondent
Source: CCC


About Competence Call Center:
Company LogoCCC is a BPO companies in the field of Customer Care in Europe and has been offering international customer care solutions for more than 20 years. More than 8.500 service professionals at 22 locations in 11 countries have demonstrated competence in Incoming Calls, Outgoing Campaigns, Written Customer Communication via E-Mail, Chat and Social Media, Digitalization, IVR Solution, as well as Backoffice activities. 54 international awards, certifications to EN 15838, as well as the ranking in the Global Outsourcing 100, confirm the high quality standards in CCC.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, June 29, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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