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News : CCMG & COPC Inc. Partner to Propel South Africa's Contact Centre Industry Development

#contactcenterworld, @copc, @ccmg_sa

Winter Park, FL, USA, Sept. 12, 2022 -- COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group (CCMG) in South Africa. This partnership will provide the South African contact centre industry with research insights into its market and those it supports, ensuring improvement in professional competency.

"The CCMG is very proud to partner with COPC Inc.," says Sharon Haigh, CEO at CCMG. "Our quest to deliver global best practices with our designations makes the stakeholder relationship with COPC important. It further promotes CCMG internationally."

CCMG is the Professional Body for Contact Centres appointed by the South African Qualification Authority (SAQA). CCMG regulates industry professionals and recognises training by allocating Continuing Professional Development (CPD) points and rewarding individuals with professional designations.

"We are delighted to partner with such a respected organisation as CCMG," said Kevin Campbell, COPC Inc., CEO of EMEA. "This is a fantastic opportunity to enhance the support provided to the South African contact centre industry, further enabling the delivery of world-class services to their clients and customers. COPC Inc. is proud to provide CCMG and its members with our internationally renowned research. "

#contactcenterworld, @copc, @ccmg_sa

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.co.uk


About COPC:
Company LogoCustomer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
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About Contact Centre Management Group:
Company LogoProfessional Body of the Contact Centre Industry in South Africa
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, September 14, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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