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News : CCNA and TelcoDataCloud Reach RingCentral Premier Status

#contactcenterworld, @ringcentral

Sydney, Australia, Oct, 2021 -- Sydney-based managed services provider Converged Communication Network Applications (CCNA) and Adelaide-based telecommunication service and consultancy provider TelcoDataCloud have achieved Premier status with RingCentral.

Start-up Sydney-based consultancy NativUC has also joined the RingCentral program residing within the preferred tier.

RingCentral APAC regional vice president partner sales Ben Swanson said it has experienced rapid growth and demand in the past 18 months across both of its unified communications (UCaaS) and contact centre (CCaaS) solutions in Australia.

Gaining Premier status requires reaching a few measures such as revenue, lead generation activities along with the status of RingCentral as preferred UCaaS vendor.

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"It’s pretty special to be able to recognise three of our partners mid-year, which goes to show the scale that can be generated when you are selling cloud-based vendor solutions with great local sales, marketing and services support," Swanson said.

"Partners represent multiple products and technologies and being recognised as a leader in this UCaaS space, is being recognised through our partners as well."

CCNA co-managing director, Craig Sims said global UCaaS and CCaaS deployments are typically trialed in Australia before being rolled out throughout Asia and Europe.

"That’s given us a distinct advantage as an implementation partner that can offer end-to-end IT services in the region. We’ve seen a rapid uptake of RingCentral’s cloud-based services from our client base because it has given them the ability to move and adapt more quickly to changing market conditions and situations," Sims said.

Establishing its business three years ago, TelcoDataCloud director, Asa Grund, said it identified the future for the PABX market was in the cloud. Recently, TelcoDataCloud guided the communications transformation for retail pharmacy business National Pharmacies using RingCentral.

"The UCaaS and CCaaS market has come a long way in three years, and our clients really value a specialist like TelcoDataCloud that can keep abreast of the changes in this space and ensure that we are recommending the best solutions to meet their business needs," Grund said.

"Our promotion into an elite category in the RingCentral partner program is a great recognition of our standing in the industry and validation that our business model has proven to be effective."

"A lot of providers are not really diving in deep enough to really understand their customers’ environment, and what the business is trying to achieve – that’s our point of difference," NativUC managing director Marouane Rouicheq said.

"We’ve found that our customers are choosing RingCentral as their unified communications and contact centre solution based on merit: it’s exactly what they need, and it really works. Cloud can be a complex environment, but RingCentral is easy to use across all user demographics and it provides a wealth of features and out-of-the-box integration with so many other applications businesses rely on today."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent

About Converged Communication Network Applications:
Company LogoCCNA provides technology solutions for companies in the Enterprise, Public Sector, and Carrier spaces. They have worked in these spaces since 2008 and have robust knowledge in design, development and implementation of converged communication networks applications. They leverage a consultative and collaborative approach to design tailored technology solutions for their clients that generate a strong return on investment.
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About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Monday, October 18, 2021

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2021 Buyers Guide Employee Engagement Solutions

Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

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