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News : CCNG Partners Contribute to the Customer Experience Discussion
Fort Worth, TX, USA, May 14, 2015 -- CCNG International, Inc. is pleased to announce Windstream and ShoreGroup as its newest partners.
Windstream is a provider of network communications, including cloud computing and managed services, to businesses nationwide. Windstream also offers broadband, phone and digital TV services to consumers primarily in rural areas.
"Our participation with CCNG gives us the opportunity to exchange ideas with those concerned with contact centers in a non-selling mode," says Kevin Kopco, Senior Solutions Architect-Contact Center for Windstream, "which is ideal for a mutual learning experience. Windstream is pleased to partner with CCNG."
"ShoreGroup is pleased to join the CCNG community," says John McCarthy, Senior Vice President Sales for ShoreGroup. "We are excited about participating in upcoming events and sharing ideas and best practices with other members."
CCNG is also pleased to announce renewing partner HP. HP is a leading provider in integrated workforce optimization and advanced multichannel analytics.
"We recognize that CCNG provides a powerful network for us to connect with and learn from other thought leaders and professionals in the contact center industry," says Henry Eakland, Director Product Marketing for HP. "We look forward to engaging with our peers across multiple channels to share best practices, and to better understand the critical business challenges that are facing contact center management professionals. We believe in the CCNG philosophy that we all gain by sharing our experiences, and by participating in an open and insightful discussion."
Posted by Veronica Silva Cusi, news correspondent
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About CCNG International:
Founded in 1992, CCNG International Inc. (CCNG) is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.Within the CCNG Member Network, Contact Center and Customer Service Professionals: Connect – interact and engage with your peers Collaborate – discuss best practices and problem solve Contribute – share your own experiences and expertiseAll Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
About Windstream Communications:
Windstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
Published: Wednesday, May 20, 2015