News : CCT ContactPro is Now Rated “Avaya Compliant”
Frankfurt, Germany, Sept 2, 2014 -- CCT Deutschland GmbH, a company for unified communications and contact center solutions for large and medium-sized companies, has announced that the most recent version of ContactPro has been successfully tested for interoperability with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.
CCT ContactPro helps businesses leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. The latest version, CCT ContactPro version 3 has successfully completed Avaya DevConnect Compliance Testing with Avaya Aura(R) Communication Manager 6.3, Avaya Aura(R) Application Enablement Services 6.3 and Avaya Interaction Center 7.3.
ContactPro is a modular and customizable client-server solution which provides a unified interface for handling all inbound and outbound channels deployed by the contact center. The latest version features new modules like Outbound Campaign Management, Supervisor and Report enhancements as well as enriched presence capabilities. In addition to English and German, it is now also available in Spanish and Dutch.
CCT Deutschland is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Posted by Veronica Silva Cusi, news correspondent
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CCT offers omnichannel customer engagement solutions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, September 4, 2014