News : CCT ContactPro Now Available Through Avaya
Frankfurt, Germany, Sept 19, 2014 -- CCT Deutschland GmbH, a provider of unified communications and contact center solutions for large and medium-sized companies, announced that CCT ContactPro, its universal multichannel agent desktop solution, will be sold through Avaya, a global provider of business collaboration systems, software and services, through the Avaya DevConnect Select Product Program.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
CCT and its products offered through the program have been compliance-tested for compatibility with Avaya Aura(R) Communication Manager 6.3, Avaya Aura(R) Application Enablement Services 6.3 and Avaya Interaction Center 7.3. By integrating with an Avaya platform, it makes it easy for companies to serve customers efficiently by providing a unified interface for handling inbound and outbound channels deployed by the contact center and leveraging the Avaya’s contact center platforms’ comprehensive routing and reporting functions to the desktop.
As part of Avaya’s orderable solution set, CCT products can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates CCT ContactPro. The modular and customizable client-server solution has a multi-language design and is currently available in English, Spanish, German, and Dutch.
"We are very excited that ContactPro has been selected to be a part of this program and look forward to enabling Avaya partners deploy our solution to bring added value to their customers." – Andrea Kreuter, Managing Director, CCT Deutschland GmbH – An Avaya DevConnect Company and Select Product Program Provider
Posted by Veronica Silva Cusi, news correspondent
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About CCT Deutschland:
CCT Solutions provides total Unified Communications and Contact Center Integration Solutions for large and medium size Enterprises.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, September 22, 2014
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