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News : CCT ContactPro with Outbound Engagement Now Rated “Avaya Compliant”
Philadelphia, USA / Frankfurt, Germany, July 6, 2016 -- CCT, a provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, announced that its ContactPro desktop solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
CCT’s ContactPro is an omnichannel desktop solution that helps businesses leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. CCT ContactPro with outbound engagement integrates Avaya Proactive Outreach Manager features into a multi-touch agent desktop for the Avaya Aura(R) Platform. The outbound module supports all Proactive Outreach Manager modes such as preview, progressive and predictive campaigns with automatic blending. The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Outreach Manager 3.0.1.
"Outbound interactions are an integral component of any customer service strategy. Helping ensure agents are enabled to deliver high-quality service, regardless of a customer’s channel preference, is vital. With this compliance testing, Avaya customers can be confident that ContactPro seamlessly interacts with Avaya Proactive Outreach Manager to help increase customer satisfaction."
-- Andrea Kreuter, Managing Director, CCT
"Technology partners like CCT are helping Avaya customers provide positive customer experiences to their clients. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
-- Eric Rossman, vice president, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
Source: CCT Solutions
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About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, July 7, 2016