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News : CCT Expands Offerings with LumenVox Solutions

#contactcenterworld, @lumenvox, @cctsolutions

LumenVox, a global provider in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox’ solutions into their expanse of customer projects and market LumenVox as a featured solution partner.

Now CCT, as an official reseller of LumenVox, gives their customers direct access to the entire LumenVox speech and authentication portfolio. This includes LumenVox Automated Speech Recognizer, Text-to-Speech and Call Progress Analysis, as well as active, passive authentication and fraud detection.

"CCT has demonstrated to us time and again that they are committed to crafting solutions that meet the highest standards of customer service. Their company has an impressive resume, with the ability to serve a myriad of industries," said Edward Miller, CEO of LumenVox. "With CCT’s expertise and LumenVox’ development of advanced solutions, I have no doubt that we will increase productivity and strengthen security for customers and businesses alike."

#contactcenterworld, @lumenvox, @cctsolutions


About Lumenvox:
Company LogoLumenVox transforms customer communication. Our technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
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About CCT Solutions:
Company LogoCCT is a provider of Omni-Channel customer engagement solutions. CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers.
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Today's Tip of the Day - Customer’s Expectations

Read today's tip or listen to it on podcast.

Published: Thursday, February 13, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
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Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

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