News : CCT Solutions and Moxtra Announce Partnership
Philadelphia and Cupertino, USA / Frankfurt, Germany, June 6, 2016 -- CCT Solutions, a provider of comprehensive unified communications and contact center solutions is partnering with Moxtra, a provider of embeddable cloud collaboration. By integrating collaboration capabilities via Moxtra’s APIs & SDKs into CCT’s ContactPro omni-channel desktop solution, the companies are significantly enriching and improving the customer experience for mobile and web-based customer service application solutions.
By joining forces, Moxtra and CCT Solutions are creating more innovative ways for companies to address their customer service needs through advanced omni-channel agent functionality and collaboration on-demand.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
"We are always looking to further enhance our solution and we believe that innovative collaboration technology is key to customer-centric service evolution," stated Uwe Kreuter, Managing Director, CCT Solutions. "With Moxtra we have a found a great partner for in-context communications. Leveraging our expertise in contact center and customer service with Moxtra’s expertise in mobility and collaboration, our customers benefit from an evolution in customer engagement collaboration."
"We are excited to partner with CCT Solutions to deliver powerful in-app, customer service collaboration experiences to their customers and to participate in the mobile revolution of the contact center experience," said Satish Shenoy, Vice President, Worldwide Channel Sales.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Performance Measures For Other Departments!
More Editorial From CCT Solutions
About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Published: Tuesday, June 7, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...