News : CCT Solutions and Moxtra Announce Partnership
Philadelphia and Cupertino, USA / Frankfurt, Germany, June 6, 2016 -- CCT Solutions, a provider of comprehensive unified communications and contact center solutions is partnering with Moxtra, a provider of embeddable cloud collaboration. By integrating collaboration capabilities via Moxtra’s APIs & SDKs into CCT’s ContactPro omni-channel desktop solution, the companies are significantly enriching and improving the customer experience for mobile and web-based customer service application solutions.
By joining forces, Moxtra and CCT Solutions are creating more innovative ways for companies to address their customer service needs through advanced omni-channel agent functionality and collaboration on-demand.
"We are always looking to further enhance our solution and we believe that innovative collaboration technology is key to customer-centric service evolution," stated Uwe Kreuter, Managing Director, CCT Solutions. "With Moxtra we have a found a great partner for in-context communications. Leveraging our expertise in contact center and customer service with Moxtra’s expertise in mobility and collaboration, our customers benefit from an evolution in customer engagement collaboration."
"We are excited to partner with CCT Solutions to deliver powerful in-app, customer service collaboration experiences to their customers and to participate in the mobile revolution of the contact center experience," said Satish Shenoy, Vice President, Worldwide Channel Sales.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Adherence
More Editorial From CCT Solutions
About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Published: Tuesday, June 7, 2016