News : CCT to Present New Version of ContactPro Unified Desktop Software
Frankfurt, Germany and Miami, FL, USA, Aug 21, 2019 -- The number of communication channels and systems used in customer service today continues to grow. To ensure that agents do not have to refer to countless applications separately and that the customer receives consistent customer service regardless of the medium selected, systems integrator and software provider CCT has developed ContactPro(R). This unified desktop is continually being expanded and is now available in a new version: Version 5.2 offers a variety of new features, especially in the non-voice area, which is an increasingly important part of customer communications.
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"Omnichannel customer service is a complex topic," says CCT Managing Director Andrea Kreuter. "It is not enough to offer customers different channels such as telephone, SMS, chat, e-mail, letter or social media platforms. All of this must be contextually and automatically brought together in the workplace so that the agent, who handles several contacts simultaneously via different channels manages to keep track of them. With our software we make this possible." All threads, including customer history or information from previous, automated self-service processes, converge harmoniously on CCT's unified agent desktop.
Posted by Veronica Silva Cusi, news correspondent
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About CCT Solutions:
CCT offers omnichannel customer engagement solutions.
Published: Thursday, August 22, 2019
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