News : CDC, Sutherland Give Free Call Center Training
Clark Freeport, Pampanga, Philippines, Sept 2, 2015 -- Bridging the gap between potential employers and talent pool, the state-owned firm partnered with a business process outsourcing (BPO) locator here in training prospective workers.
Clark Development Corporation, in partnership with Sutherland Global Services, Inc. (SGSI) launched a Language and Call Center Fundamentals Training at Clark Polytechnic Compound on Tuesday.
Noel Manankil, CDC vice president for administration and finance, said that the project is in line with CDC's target of 100,000 jobs in Clark by 2016.
Manankil said the training would provide Sutherland call center agents that are suited to comply with the requirements of the said locator.
"Initially, we start in CDC premises, then once we are able to train the trainers then we expand outside. We are looking at partnering with City College of Angeles, Mabalacat City College and Tarlac State University, Porac and Pampanga provincial government among others," Manankil said.
"CDC will shoulder the cost of training, the venue (one of the classrooms in Clark Polytechnic) and other equipment necessary for the training," Manankil added.
Some 35 trainees from Clark contiguous areas will be the first batch of the 20-day training program.
Aside from BPO training module, CDC plans to create various programs for hospitality industry, caddies for golf courses and other priority industries in the Freeport.
Brian Vera, SGSI director for recruitment, disclosed that their site in Clark has 4,500 employees at present.
Vera said further that SGSI share the same goals with CDC in generating skilled workers. For their company in Clark, they need to fill in an additional 2,000 jobs by December this year.
Greg Bravo, SGSI training manager, said the curriculum is designed to build the language foundation among the trainees adding that it also covers Sutherland’s screening process.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
About Clark Freeport Zone:
Clark Freeport Zone is a redevelopment of the former Clark Air Base, a former United States Air Force base in the Philippines. It is located on the northwest side of Angeles City and on the west side of Mabalacat City in the province of Pampanga.
About Sutherland Global Services:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 24,000 professionals offering RightSourced seamlessly blended services from its 24 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
Published: Monday, September 7, 2015