News : CDHS Cuts Ribbon on Child Welfare Hotline Connection Center
Lamar, CO, Dec 16, 2014 -- The Colorado Department of Human Services (CDHS) held a ribbon-cutting ceremony at the new hotline connection center in Lamar.
"We are grateful to the partnership CDHS has with all 64 counties to help establish the hotline and this connection center in Lamar."
The center will serve as the hub for Colorado’s statewide hotline to report suspected child abuse and neglect. The hotline will provide one, easy-to-remember number and is a component of Governor Hickenlooper’s Child Welfare Plan "Keeping Kids Safe and Families Healthy."
Calls to the hotline will be routed to the appropriate county through the hotline connection center. Callers who are not sure of the county, speak a language other than English or Spanish, or are deaf or hard of hearing will be directed to a hotline connection center representative who will assist them in identifying the appropriate county.
The hotline will always be answered, all day, all night, all year long.
The hotline launches January 1.
"Today’s event celebrates a milestone in the Governor’s child welfare plan to protect our state’s most precious resource, our children," said Julie Krow, director, Office of Children Youth and Families, CDHS. "We are grateful to the partnership CDHS has with all 64 counties to help establish the hotline and this connection center in Lamar."
Call center staff, like all county child welfare call-takers, are certified through the Child Welfare Training Academy.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, December 17, 2014