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News : CDMA Telangana Launches WhatsApp Channel for Property Tax

#contactcenterworld, @whatsapp

Hyderabad, India, Feb, 2021 -- The Commissioner and Director of Municipal Administration (CDMA), Telangana has launched a dedicated WhatsApp channel, to ease the process of tax payment for citizens across the region. This service will be free-to-use and will also function as a source for up-to-date information about tax dues.

People can simply send a ‘Hi’ to CDMA, Telangana’s official WhatsApp account on +91 90002 53342, to easily access these services and pay their taxes conveniently via a debit card, credit card or internet banking. The chatbot is currently available in English and Telugu, with CDMA working to add Urdu as an additional language soon.

The ‘CDMA, Telangana Property Tax Module’ is an automated ‘chatbot’ service which has allowed citizens to substitute visits to the Municipal office, enabling contactless transactions during the ongoing Covid-19 pandemic. The WhatsApp-based service is also expected to significantly boost Tax collections.


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Commenting on the initiative, Shri KT Rama Rao, Minister of Municipal Administration and Urban Development, Telangana, said, "Telangana is one of the fastest urbanizing states. With close to 20 lakh property tax assessments across urban local bodies, our citizens are still paying their taxes through POS machines, or citizen service centres. In line with our Digital Telangana Initiatives, we have introduced a citizen service on WhatsApp that has already yielded positive results and feedback. We would like to thank the WhatsApp team for their help in setting up this service. We will continue to add more services on CDMA's WhatsApp chatbot to ensure these services remain resourceful to citizens."

"We’re delighted to partner with CDMA, Telangana and support their efforts to promote a Digital India through impactful Government to Citizen (G2C) services on WhatsApp. Since the onset of the pandemic, WhatsApp has increasingly become a preferred platform for conversations not only between friends, businesses and customers but also between governments and citizens. We are humbled to see the many impactful ways in which WhatsApp is bringing value to the country," said, Shivnath Thukral, Head of Public Policy, WhatsApp India.

Following an overwhelming response from citizens on the Tax Module, the CDMA, Telangana is also working towards leveraging WhatsApp to roll out services that will aid payment of water bills, and other day-to-day municipality services like applying for birth and death certificates, grievances, enabling a water connection, building permissions, trade licenses and more. The WhatsApp-based channel will provide citizens with all the information they need as well as a direct link to apply online for those services. The CDMA, Telangana will also aim to include critical information on COVID-19 vaccine rollout in Telangana on the account at an appropriate juncture.

#contactcenterworld, @whatsapp

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businessworld.in


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, March 1, 2021

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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