News : Cecil County Selects Airbus DS Communications' VESTA 9-1-1 Solution
Temecula, CA, USA, Aug 18, 2015 -- Airbus DS Communications, an entity of Airbus Defense and Space, has been selected by Cecil County Department of Emergency Services to upgrade the Maryland County's emergency call-taking system with the VESTA(R) 9-1-1 solution.
An existing Airbus DS Communications customer, Cecil County, sought to upgrade its system to make the county Next Generation 9-1-1 ready and to boost its operational capabilities. The agency completed its technology upgrade in addition to remodelling and modernizing its entire operations center.
"We are excited to introduce Cecil County public safety officials to our VESTA 9-1-1 solution to improve public safety communications for their community," said Bob Freinberg, CEO of Airbus DS Communications. "The County now has access to both a user-friendly solution and one designed with the flexibility and reliability they need to handle emergencies on any scale."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Previously, Cecil County's two call centers -- the command center and the back-up location -- were operating on different systems, making it difficult for call takers to transition between the two. With the scalability of the new VESTA 9-1-1 solution, both locations now offer the same high-quality user experience, ensuring reliability and fast response times.
"We are honored to help Cecil County lay the foundation for Next Generation 9-1-1," said Daniel Heilman, Strategic Accounts-Public Safety, Carousel Industries, the service provider for Cecil County. "As we look to the future, we're excited to plan the next step and bring integrated text-to-9-1-1 to the county."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
More Editorial From Airbus
Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.
About Cecil County:
Cecil County is a county located in the U.S. state of Maryland. As of the 2010 census, the population was 101,108. The county seat is Elkton.
Published: Wednesday, August 19, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Tower Bersama Group|
PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010. Towe...
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
Mobile Telecommunication Operator