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News : Celcom Axiata Launches SafeMate

#contactcenterworld

Kuala Lumpur, Malaysia, July, 2, 2018 -- CELCOM Axiata Bhd introduces SafeMate, a personal security device that enables users to request emergency assistance anywhere and anytime.

SafeMate users can get emergency aid with just one click on their smart devices and alert first responders to their location for immediate assistance, even when their phone is locked.

Paired with ‘React Mobile Safety App’, users can install the app on their mobile phones and remain connected to SafeMate at all times via Bluetooth.

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When activated, the device will trigger a distress signal to a 24/7 emergency call centre, followed with a user verification regarding the emergency situation. Should there be no user response, the 24/7 emergency call centre will then notify the user’s registered emergency contacts.

Local authorities, such as the police, will be contacted if there is no response after contacting the emergency contacts.

SafeMate by Celcom is also equipped with a real-time GPS tracking feature that enables selected family members or friends to locate users and allows them to receive immediate notifications at any time of emergency.

Azwan Khan Osman Khan, deputy chief executive officer, Business Operations of Celcom Axiata, said SafeMate is another digital innovation and service by Celcom which will enhance the lives of our consumers in terms of their personal safety and wellbeing.

"We are excited to offer an affordable security solution for people from all walks of life, and emphasise on the fast response for individuals in distress, such as the elderly, women and children who have special needs or medical risks. Faster response from first responders would increase the chances of saving lives during emergency situations and strengthen preventive measures against crimes," he said.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.digitalnewsasia.com


About Celcom:
Company LogoCelcom Axiata Berhad, formerly Celcom (Malaysia) Berhad, is a subsidiary of Axiata Group Berhad. Celcom Axiata Berhad provides mobile communication services for customers in Malaysia. It offers voice, mobile broadband and email, roaming, and IDD services, as well as telemetry and fixed wireless desk phone solutions. The company also provides a unified messaging service that allows users to view a fax message via Web; and AirCash services, which provide instant access to money via client’s mobile phone.
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Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Wednesday, July 4, 2018

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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

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