News : Census Helpline: Majority of Calls from Enumerators
Bengaluru, India, April 22, 2015 -- Majority of calls to the helpline launched to redress queries and complaints regarding the State-level Socio and Education Survey are from enumerators.
As of Tuesday, the call centre received 4,037 calls. Of this, 66 per cent callers were enumerators, 33 per cent were citizens and one per cent from supervisors and officers. According to a release, 97 per cent of the calls pertained to general queries, two per cent complaints and one per cent were related to feedback and advise regarding the census.
Majority of the calls were received from Bengaluru Urban district while the least number of calls came from Kodagu.
Of the 4,307 calls received till Tuesday, 66 per cent were from them.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Continuous Improvement
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, April 23, 2015