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News : Census Temp Jobs in Pueblo to Exceed 500

#contactcenterworld

Pueblo, CO, USA, Dec 2, 2019 -- Pueblo’s MissionSide call center will be hiring more than 500 customer service representatives for temporary jobs taking phone calls for the 2020 census.

"This year is the first year that the census is allowing the constituents to reply online. Before, you always had to fill out a form and send it through the mail. This year, we are going to send out postcards and you can fill everything out online, said Lori Ortiz Bustos, an operations manager for the center.

Workers will help people who have questions and those who need help with the online process.

The temporary jobs will last through July 3. Training will begin soon and actual calls will begin in March, Ortiz Bustos said.

Altogether, MissionSide will hire 900 Coloradans for customer service representatives and support staff.

Those who apply in person may be hired right then.

Potential employees may be eligible to receive full-time jobs starting at $14.89 an hour, and may be hired on a rolling basis until Jan. 21.

"That’s ($14.89) just for the CSRs and the pay goes up from there. We also have a pay in lieu of benefits. So if the CSRs already have insurance, they get an additional $4-plus an hour, so it brings them almost to $20 an hour," Ortiz Bustos said.

"There are a lot of call centers in Pueblo. There are call centers that have closed. There are call centers that have seasonal work. So we have a really great job pool to pick from."

However, Ortiz Bustos said the company doesn’t limit hiring to people who previously have worked at call centers.

"If you are a friendly customer service (person), you’re computer literate, then you have an opportunity to get a job here," Ortiz Bustos said.

"We have big numbers to meet, but we have no doubt that Pueblo will come through for us."

To be considered for a position, potential employees must bring two forms of identification to the job fair. Employees will conduct calls in support of efforts to fulfill the constitutionally mandated task to count each person living in the United States in 2020.

"We also have the need to hire a lot of Spanish-speaking folks, too. So we really encourage anybody to apply ... we are hiring, I believe, 200 Spanish-speaking CSRs

Ortiz Bustos said the census is vitally important to the nation.

"It’s important for the roads. I know I see a lot of things on Facebook with people complaining about potholes and stuff. A lot of the funding that the states and counties get is based on the number of people," Ortiz Bustos said.

"So if we can collect everybody’s information, then we will have good numbers and everybody can get the money that they need for the different repairs and such."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fowlertribune.com


Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Tuesday, December 3, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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