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News : Central Government Launches 112 an Umbrella Helpline for Different Emergencies

#contactcenterworld

Mumbai, India, Aug 1, 2023 - Almost all of us know that police help can be sought by dialing 100. But, when there is a medical emergency or a Wre accident, many of us get confused and start searching for helpline numbers.

112 Crisis Helpline

The crux of the matter is that a comprehensive helpline number already exists, but many are not aware of it. Under the 'One Country, One Emergency Number' initiative, the Centre had launched a 112 helpline for those in distress. This round the clock service is available across India and the most remarkable feature is that whichever state you are in, the number will connect you with the local police of your current location.


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By dialing 112, one gets access to emergency services like police, Wre brigade and ambulance. This number is beneWcial if women feel insecure or if a child is in a diZcult situation.

SpeciWcally for Maharashtra, two centers have been set up at Nagpur and Navi Mumbai to monitor calls to 112. After the call is received, it is forwarded to the local police and a patrol van near the scene is immediately dispatched to assist. According to the police, the main control room receives 2,000 calls every day.

At times, senior citizens contact the police through 112 when they need medication or panic. In such cases, medicines are sent to the homes of senior citizens by a constable. If a woman in distress dials 112, the police van nearest to the victim is called for immediate assistance.

The control room has received around 30 threat calls since January. A police oZcer said that in February, a 112 caller had threatened to blow up the houses of Amitabh Bachchan, Mukesh Ambani and Dharmendra

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mumbailive.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Published: Wednesday, August 2, 2023

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2023 Buyers Guide Automated Call Distributors

 
1.) 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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