Lowell, AK and Gallatin, TN, USA, July 30, 2019 -- Lowell-based Central Research Inc. (CRI), a provider of management and financial service solutions for government and commercial sectors, announced the opening of a 12,000-square-foot call center in Gallatin, Tenn.
The center at 400 N. Belvedere Drive in Gallatin, which is just outside of Nashville, will initially employ about 100 people working on the company’s student loan contract for the U.S. Department of Education. CRI opened the call center to accommodate the continued growth of the federal government contract. The company operates call centers in Lowell and Springdale, and they also provide service for the Department of Education contract.
"We’re excited to open our third call center in Gallatin, Tennessee," said Scott Dillard, president and CEO of Central Research Inc. "The city’s support and enthusiasm, along with the excellent talent pool, makes it a great location to expand our Department of Education contract operations."
The center opened Monday with its first class of trainees and is expected to be fully staffed by early November.
"As we continue to diversify our employment opportunities in Gallatin, we are appreciative that CRI has chosen to locate here," said James Fenton, executive director of the Gallatin Economic Development Agency. "We welcome them as a new business partner in Gallatin and look forward to helping them grow."
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, August 1, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.
Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring